The digital age is quickly taking hold as businesses large and small embrace the newest technologies in order to streamline their operations and provide better customer service. Like many other industries, moving companies are finding ways to use these advancements to their advantage.
The 21st century has seen a rapid rise in digital technology and nearly every industry is finding ways to promote their business. From across town to around the world, moving companies can now build beautiful websites that draw in customers and increase sales.
These businesses are benefiting from digital advertising platforms such as Google, Facebook, and other social media sites. At the same time, internet review sites make it that much easier for customers to locate the reliable services they need.
The addition of several website features including interactive maps, contact forms, and mobile-responsive designs are helping companies of all types land new customers and keep them coming back. Website calculators allow customers quick access to estimates, making budgeting their relocations a breeze.
Thanks in large part to web-based applications, moving companies are able to offer easy-to-sign contracts, even when customers are located hundreds, or even thousands of miles away. In addition, internet payment solutions have made credit card transactions more reliable and secure for all involved parties.
From the beginning, planning a customer’s relocation is now easier than ever. Gone are the days of bulky maps that wear out and need constant replacement. Map apps allow cellphone users to plan and share routes and then provide useful updates that reduce delays and increase the productivity of employees.
Digitized checklists and reminders help moving company staff, team members, and drivers stay on track and up-to-date on what are often strict timelines. Furthermore, these advancements give customers the chance to remain involved in all the aspects of their relocations.
In this day and age, issues that may arise during your move no longer cause long delays, missed deadlines, and increased costs. Businesses rely heavily on email services to keep in touch with employees and customers alike.
The increased use of mobile technologies are also leading to an uptick in the use of text messages, video conferencing, and web-based document services such as GoogleDocs, in order to retain constant contact with team members, drivers, and customers from beginning to end.
Long gone are the days of sitting at a desk just waiting for the phone to ring. Like many other businesses, moving companies are taking advantage of improved telephone systems with features including email notification of calls and voicemails.
Smartphone notifications, email services, reminder apps, and online bookkeeping sites make it easier for business owners to manage their finances and employee safety while also maintaining a high level of customer service.
Despite the fact that moving companies will always be necessary and will remain a labor-intensive industry, these businesses are using recent advancements in technology to improve their operations for the betterment of office management, sales, and customer service.
Schedule your move with Triangle Moving
Request a Quote
Servicing the Raliegh, North Carolina area